Customer Care
Return Policy
Queen&King is dedicated to making products that can be adored! In the event you are not satisfied, let us know and we will be glad to work with you to make it right.
Please note: Our products are handmade so they may vary slightly & have minor imperfections. We feel this is what makes owning a handmade item so special.
***NO REFUNDS OR EXCHANGES ON CUSTOM ITEMS
Shipping Info*
DOMESTIC
FREE PRIORITY SHIPPING ON ALL ORDERS
Priority Mail(2-3 business days)
FREE PRIORITY EXPRESS SHIPPING ORDERS OVER $200**
Priority Express (1-2 business days)
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INTERNATIONAL
FREE PRIORITY SHIPPING ORDERS OVER $150**
Priority Mail(6-10 business days) $10
FREE PRIORITY EXPRESS SHIPPING ORDERS OVER $300**
Priority Express (3-5 business days) $35
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*Shipping time listed does NOT include 1-2 business days of processing time.
**Order total amount indicated after all sales and discounts have been applied.
CUSTOM ORDERS
Processing for custom orders take 2-3 weeks MINIMUM & is on a 1st come,1st served basis.
Need Help?
Most find the answer to their questions in the FAQ section. If you still need help you can reach us via chat or email!
CONTACT US
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We are always available:
Qk.jj@hotmail.com
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Instagram: Qk.jj
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Facebook: QueenANDKingJJ
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FAQ
Q: What is the movement?
A: The movement is a commitment to embracing your true self. A detailed explanation is located on our menu as THE MOVEMENT.
Q: What makes Queen&King by Jam&Jerry Wright so unique?
A: We are a Black Owned Business with handmade possessions made personally by the US.
Q: How long will my item take to be shipped?
A: After purchase, processing takes 1-2 business days for available possessions & 2-3 weeks for custom orders. Shipping is based on which rate you choose(please see shipping chart located above).
Q: Are turbans one size fits all?
A: Yes! They can be custom ordered as well to fit any aspiring member!
Q: Are the crowns one size fits all?
A: They are one size fits most and can be custom ordered to fit any aspiring member!
Q: How long is the glass wired vial necklace?
A: They are handmade & they range from mid-chest to mid-stomach.
Q: Are the waist beads one size fits all?
A: No, all waist beads are custom made to fit each/every body type.
Q: How do I get in touch?
A: You can get in touch with us via email, Instagram or Facebook (links located above).
Q: Can I be a member of the movement if I'm not Black/Brown?
A: All shades are welcome to acquire our possessions.
Q: Can the I access the gemstones in the Wired Vial Necklaces?
A: Yes! They are to be used as you please but with caution*.
*(Small parts not for children under 3 years or an individual who have a tendency to place inedible objects in their mouths.)
Q: What type of fabric do you use?
A: Majority of our fabric is 100% cotton
Q: How do I wash my crown, turban, choker?
A: Hand wash cold delicate. No bleach. Air dry
Q: Are your products unisex?
A: Absolutely!